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Fix a KaiOS device that freezes or won’t respond

Posted
Updated
ByCecile

If your KaiOS device is frozen and does not respond, resetting it might fix the issue.

Restart your device

  1. Turn off the phone for 30 seconds.
  2. Remove the battery (if possible).
  3. Put the battery back in and turn on the phone.
  4. Switch on the Airplane mode and switch it off.

If the steps above don’t help, try resetting your KaiOS device to factory settings. Make sure you have an active KaiOS account and know the login details before you reset your phone.

Factory reset your phone

  1. Sign in to your KaiOS account. Your device will appear.
  2. Click the Wipe Out button next to the device name to initiate the factory reset. Make sure the device is connected to the internet. 

If these steps do not fix the issue, contact your KaiOS device manufacturer. 

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