How can we help you?
How to report bugs effectively?
Important: Before reporting a bug, make sure you have tried to restart the device. If the bug still occurs, follow the steps of bug reporting below.
To report a bug issue through the contact form, please make sure you include as much detailed information about the issue and your device as possible. Please refer to the example shown in the screenshot.
- Device model – Go to Setting > Device > Device information, record down the “Model”.
- Software information – Go to Setting > Device > Device information, record down the “Software”.
- Build number – Go to Setting > Device > Device information > More Information, record down the “Software tag” and “Build Number” if applicable.
- The country of the issued device and the mobile operator that you are using.
It’s important to have all the required information from you to make the bug fixing easy and efficient. Describe what, when, and how the bug happened under the “Message” box in the contact form.
What
Describe the bug you encounter. In what conditions you found out the bug? Provide the setting of the device in detail. For instance,
– Was the mobile data or WiFi on?
– Did you log in to the KaiOS account?
When
When was the bug first started? Did the bug repeatedly occur?
How
How did it happen? What steps/actions did you take before the error occur?
Please keep an eye out for updates within the app, which will be made available automatically once the bug is fixed.
Bug fixing on KaiOS phones is deployed over-the-air (OTA) by the device manufacturer or local mobile operator. Sometimes, they decide to adopt or not to implement the solution of the bug. We recommend you reach out to the Customer Service of the device manufacturer or local mobile operator directly to request the status of the FOTA update. You can find links to the support pages of these partners here.