If you lose your KaiOS phone, you can find, lock, or erase it.
To find, lock, or erase a KaiOS phone, that phone must:
Find, lock, or erase KaiOS phone
To ensure a secure and uninterrupted browsing experience following the expiration of Let’s Encrypt certification (Sep 2021), please follow the below steps to update your KaiOS phone if you see a browser warning or are unable to open an app.
*Specific models: Nokia 8000 4G, Nokia 6300 4G, and Go Flip3 TracFone.
Important: Go to Settings > Device > Device Information > Software > Software Update to check the current software version of your phone. Some devices, such as the Alcatel Go Flip 2, running below 2.5.1 do not support system updates. For more information, contact your KaiOS device manufacturer.
You can set up screen lock to prevent others from using your phone. Once you set up screen lock, you will be required to unlock your device with a pin or password when turning it on.
Set up screen lock
To get technical support or ask for a refund from Gameloft, contact Gameloft Customer Care. You can also reach support by going to Settings (gear icon) from your home screen, navigating to Gameloft Connect, and selecting Customer Care.
KaiOS does not currently support voice directions for Google Maps. We are always improving the OS, so this feature may become available in the future.
For other Google services, KaiOS users maintain access to Google Maps, Google Search, and YouTube as usual.
You can ask The Google Assistant to perform a variety of tasks, including:
Some features and availability vary by device. To learn about the features available on a particular device, please check your device manual or contact the device manufacturer: https://www.kaiostech.com/help-center/get-help-device-manufacturer-mobile-carrier/
Important: For KaiOS-enabled devices launched or in the inventory before Jun 30, 2021, Google Assistant remains in function until Jun 30, 2022. For devices launched after Jul 1, 2021, Google Assistant is no longer supported.
All KaiOS-powered devices running KaiOS version 2.5.1 or above* support WhatsApp. You can find information about specific devices on this page.
Important: You need a valid SIM card to activate WhatsApp.
*It’s not available on KaiOS 3.0. Please contact WhatsApp directly and let them you know you’d like a KaiOS version of the app at https://www.whatsapp.com/contact/?subject=messenger.
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Important Notice regarding WhatsApp availability on KaiOS:
WhatsApp announced the sunset of its service on KaiOS platform.
KaiOS does not currently support WhatsApp Web. We are always improving the OS, so this feature may become available in the future.
WhatsApp VoIP (Voice over Internet Protocol) is available to most of the existing and new KaiOS-enabled devices. If you cannot find the update in your app, please contact your device manufacturers or carriers who decide on the software upgrade plan.
To identify your device manufacturers or carriers, please follow these steps.
WhatsApp for KaiOS does not currently support video calls. For feature requests, please reach out to WhatsApp directly.
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Important Notice regarding WhatsApp availability on KaiOS:
WhatsApp announced the sunset of its service on KaiOS platform.
WhatsApp VoIP is available on eligible KaiOS phones with 512MB RAM and running the latest WhatsApp version 2.2110.41 or above.
For existing users:
Please update the current version of WhatsApp on your device.
For new users:
The VoIP feature will be included in the latest version of WhatsApp, which is made available upon shipment.
If you have encountered any difficulties, please visit WhatsApp Help Center, or contact WhatsApp for further support.
Remarks:
If you cannot find the update in your WhatsApp app, please contact your device manufacturers or carriers who decide on the software upgrade plan. To identify your device manufacturers or carriers, please follow these steps.
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Important Notice regarding WhatsApp availability on KaiOS:
WhatsApp announced the sunset of its service on KaiOS platform.