Archives: Help Center

Speed up a slow KaiOS device

Speed up a slow KaiOS device

To download more apps and media, or help your phone run better, you can clear space on your phone.

Storage is where you keep data, like music and photos.

Memory is where you run programs, like apps and the KaiOS system.

To free up your storage you can:

  1. Remove photos (Open Gallery > Options > Delete)
  2. Remove downloaded movies, music & other media (Open Videos/Music > Choose file > Options > Delete)
  3. Remove apps & app data (Open Settings > Storage > Application Data > select “Store”>Clean)
  4. Delete or move other files 

Depending on your phone model, it may be possible to increase your internal storage space with a memory card. Please check your device specifications to see what microSD card size your phone supports.

KaiOS manages the memory that apps use. You don’t usually need to close apps. But if an app isn’t responding, try closing the app. Learn how to troubleshoot apps that aren’t working. 

Tip: If you think an app is using too much memory, you can delete the app. Learn how to uninstall apps.

Can’t access the KaiStore

Can’t access the KaiStore

For the KaiStore to appear on your home screen, you must have a valid SIM card installed.

If you do not see the KaiStore on your home screen, try the steps below. After each step, check if you can access the KaiStore.

  1. Insert a new SIM card. 
  2. Go to Settings > Device > Device Information to check for an update. 
  3. After the update, the device will restart automatically.

Can’t view, open, or update the KaiStore

Can’t view, open, or update the KaiStore

If you can’t view, open, or update the KaiStore, it could be because:

  • Your SIM card is not valid or is inserted incorrectly
  • Your network connection is unstable
  • Your KaiOS software version is out of date

To fix this, try:

  1. Removing your SIM card and reinserting it, then trying to access the KaiStore again
  2. Connecting to a stable network
  3. Going to Settings > Device > Device Information > Software. 

    If your KaiOS version is older than 2.5.1, go to Software Update to get the latest version. If no updates are available, try enabling, then disabling Airplane mode and then checking for updates.

What can I do if I forget the login credentials and can’t log in to KaiOS account

What can I do if I forget the login credentials and can’t log in to KaiOS account

Go to this page to restore your KaiOS account credentials. 

  1. Click Forgot password and enter your email address/phone number.
  2. Click Reset password.
  3. Check your email (and Spam folder) for a password reset email. Click the email link to create a new password.
  4. Sign in the account with your email address and the new password.

If you forget your login email, check your account email Settings > KaiOS Account on your device.

Can’t see audio/video files from memory card

Can’t see audio/video files from memory card

It can take a few minutes for the files from an external memory card to load. If after a few minutes they still haven’t appeared, reboot your device and try again. 

Note: USB storage must be turned on for the file transfers to happen. To turn on USB Storage, go to Settings > Storage > USB Storage.

KaiOS privacy & terms

KaiOS privacy & terms

Your data is your property, and it is our duty to protect it. Read our privacy policy to understand what type of data we collect, how we use it, and how you can manage, update, or delete your information.

Terms of service

Terms of service

Read our Terms of Service to understand your rights and duties as a user of KaiOS services.

Managing, reviewing, and updating your information

Update your information

Update your information
  1. Log in to your account page.  
  2. Click Edit account at the right top corner of the screen.
  3. Edit your information.